Other official information and services: www.belgium.be   

SUPPORT SERVICES

B&McBudget and Management Control DIVISION

BUDGET AND MANAGEMENT CONTROL

Our organisation as a whole benefits from the tasks of the B&McBudget and Management Control Division, which deal with budget management. The related figures are included under the Budget section.

LOGISTICS

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incoming postal items
outgoing postal items
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tickets for logistical requests

Survey to identify satisfaction levels with Logistics services

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satisfaction surveys sent
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satisfaction surveys responded to
83.0 %
= average satisfaction

ICTInformation and communication technology DIVISION

PROJECTS AND DEVELOPMENT

Project authentication system of actors
A web application through which agents of medical devices active within the EEAEuropean Economic Area can manage their personal data in our database.

Project auto control medical devices
This flexible application is specifically intended for the exchange of data and documents with the inspection services of the FAMHPFederal Agency for Medicines and Health Products. The application allows the user to systematically make necessary changes and adjustments after the first use.

Project “Contributions” – Tax on the distribution of medical devices
The FAMHPFederal Agency for Medicines and Health Products has created a web application for the processing of the tax of distributors of medical devices sold on the Belgian market. With this application a simple treatment is possible from the request of the declaration of the relevant turnover figures up to the sending of the payment request.

SERVICE DESK

Softphone
From 2017, every FAMHPFederal Agency for Medicines and Health Products employee has an Avaya softphone device or a software installed on a PC to make calls over the internet.
Windows 10
At the beginning of 2017, the Service Desk team proceeded together with the Infrastructure team to install the Windows 10 environment in test phase. This test phase allowed to test all the intern applications extensively in the new Windows 10 environment. Older laptops are being replaced and at the end of 2017, 86 employees already had a new device with Windows 10.

Time management: top 6

TRANSLATION UNIT

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translations
of which
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Translations

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